MARYAM's CV
MARYAM ALKAABI
Talent And Nationalization Lead | Workforce Strategy
Profile summary
Strategic Talent and Nationalization Lead with 12 years of professional experience on customer service, Administrative coordinate, driving workforce planning, stakeholder management, and talent acquisition across the GCC. Known for directing nationalization strategies and building strategic partnerships with government entities and universities. Committed to regulatory compliance, employee development, and fostering cross-cultural team leadership.
Career highlights
Nationalization Strategy: Directs recruitment strategies for Emirati and Qatari national talent across multiple properties and business units to ensure regulatory compliance.
Strategic Partnerships: Builds alliances with government entities and universities while engaging with employment centers to strengthen talent pipelines.
Professional Development: Completed a Professional Diploma in Human Resources Management alongside governance and stakeholder management certifications.Complete Bachelors in Mass communication, Tour guide licensed, Diploma in women Leadership from Hamdan Smart University, Diploma in Diplomatic protocol certified by Oxford University.
Career Progression: Advanced through 9 roles across customer service, banking operations, and talent leadership functions.
Key skills
Professional experience
Defines national talent acquisition strategy and steers regional workforce compliance across multiple properties, managing government partnerships, nationalization targets, and career development initiatives for local employees.
- Leads Emirati and Qatari national talent acquisition and recruitment strategies across multiple properties and business units.
- Ensures compliance with UAE Emiratization and Qatar national workforce requirements and reporting obligations.
- Builds partnerships with government entities, universities, and employment centers to strengthen national talent pipelines.
- Publishes job opportunities through Naif and Qatar Qawader platforms to attract national talent.
- Visits nationalization centers, career fairs, and government employment initiatives to promote opportunities and engage with job seekers.
Steered client relations and legal coordination across communication channels and administrative operations, overseeing banking inquiries, customer issue resolution, and regulatory case tracking with internal teams and external entities.
- Answered banking product and digital service inquiries while delivering multi-channel client support to address consumer needs.
- Handled legal documentation, contracts, and case files by coordinating with Dubai Courts and external entities according to regulatory standards.
Shaped administrative and customer care workflows within the PSP team, steering operational execution across internal departments and external stakeholders.
- Maintained accurate records and documentation in compliance with bank policies and procedures.
- Managed data entry, document verification, and record maintenance with a high level of accuracy and confidentiality.
Executed financial operations and customer service duties within branch banking. Managed cash handling, foreign exchange services, and account inquiries while maintaining adherence to internal compliance policies and anti-money laundering regulations.
- Processed cash transactions and money transfers while reconciling daily cash balances to maintain accurate financial records.
- Verified customer documentation for remittance services and resolved account inquiries while adhering to operational compliance procedures.
- Contributed to the design and development of a campaign logo to support community engagement initiatives.
- Assisted with visual assets for club programs.
- Participated in an exclusive media training program at Expo 2020 Dubai delivered by renowned journalist Faisal Bin Hariz.
- Produced media coverage for community outreach activities.
- Executed communications for public engagement events.
- Collaborated with schools and community institutions to deliver awareness sessions and educational lectures on social issues and preventive measures.
- Processed cash transactions, money transfers, and foreign exchange services accurately and efficiently while reconciling daily cash balances.
- Maintained accurate records, reports, and documentation in compliance with bank policies, anti-money laundering regulations, and operational procedures.
Education
Mass Communication – Public Relations
Human Resources Management
Women Leadership Program – Inspiring Women Leaders (القيادات الملهمة)
Diplomatic Protocol
- Duration: 60 Hours
Certifications
Languages
Arabic · Professional
English · Professional